How MTN Nigeria enhanced performance management with BI & Analytics

MTN Nigeria, one of Africa’s leading telecommunications giants, was at a pivotal point in their growth. As the organization expanded, so did the complexity of managing and monitoring their business performance. The company needed a sophisticated system to track key performance indicators (KPIs) across various levels of the organization—from the executive management committee to the Chief Information Officer (CIO). However, challenges such as complex KPI tracking, fragmented data sources, and the need for user-friendly tools were hindering their ability to maintain high standards of performance management.

Recognizing the need for a tailored solution, MTN turned to FEES Ltd for their expertise in Enterprise Reporting & Performance Management.

Understanding the challenge

MTN’s existing systems were struggling to keep pace with the demands of a growing, dynamic organization. The ability to track a wide range of KPIs across multiple departments was critical, yet the current processes were cumbersome and inefficient. Data integration posed another significant challenge—without a unified system, MTN faced difficulties in consolidating data from various sources. Additionally, any new solution would need to be intuitive and accessible to ensure quick adoption by MTN’s personnel.

Our Approach

FEES Ltd approached the project with a clear strategy: to design and deploy a comprehensive dashboard and scorecard system that would meet MTN’s unique requirements.

Phase 1: Gathering requirements

The project began with a detailed consultation process. FEES Ltd worked closely with MTN’s management committee and CIO to gather, analyze, and validate the specific needs of the organization. This collaborative approach ensured that the final solution would be precisely tailored to MTN’s operational goals.

Phase 2: Designing and deploying dashboards

FEES Ltd then moved forward with the design and deployment of customized dashboards and scorecards. These tools were integrated with MTN’s existing data warehouse, providing real-time access to critical business metrics. The dashboards were designed not only to be powerful in their capabilities but also user-friendly, ensuring that both the executive management and IT teams could easily adopt and utilize them.

Phase 3: Implementing the solution

The implementation involved the procurement, installation, and configuration of SAP BusinessObjects software modules. These modules were specifically chosen to support MTN’s complex reporting and performance management needs, ensuring a robust and scalable solution.

Phase 4: Training & support

Recognizing the importance of smooth adoption, FEES Ltd provided extensive training for MTN’s IT personnel and business users. This training was crucial in equipping the team with the knowledge and skills required to fully leverage the new system from day one.

Outcomes & benefits

The implementation of the executive management and CIO dashboards and scorecards provided MTN with several critical benefits

Enhanced performance monitoring

The new system enabled MTN to track and manage KPIs more effectively, leading to improved business performance.

Real-time insights

The dashboards provided real-time access to crucial business metrics, allowing for more informed and timely decision-making.

Streamlined reporting

The integration of various data sources into a single platform simplified reporting processes, reducing the time and effort required to generate key reports.

Increased efficiency

With a user-friendly interface and comprehensive training, MTN personnel quickly adapted to the new tools, resulting in higher productivity and better resource utilization.

“Our goal was to equip MTN with a dynamic toolset that not only streamlined their performance management but also provided real-time insights to support strategic decision-making. The success of this project highlights the importance of customized solutions that align with an organization’s specific needs.”
Popoola AdamsDirector, FEES Limited

Through their partnership with FEES Ltd, MTN Nigeria successfully transformed their performance management capabilities. The tailored dashboard solution not only addressed the immediate challenges but also positioned MTN for continued success in an increasingly competitive industry.

By providing the tools and insights needed to drive informed decision-making, FEES Ltd helped MTN maintain their leadership position in the telecommunications sector.

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